Where you stand before we start

What this covers

These terms apply to everything STAIBL B.V., Wielingenstraat 10A, 1441 ZR Purmerend, KvK 42098238 provides: the ConversieBooster, the phone agent, the AI partner, platforms and apps, custom work and the Plattegrond. If we agree something different in an order confirmation, that agreement takes precedence.

How an engagement starts

With a half-hour call, which costs nothing. Then comes a plan: what we will build, how it connects to what you already have, and what it costs. Only when you say yes to that plan does the build start and an invoice go out.

• The first conversation and the plan are free of charge
• You can stop after any step, including after the plan
• If something won't deliver anything, we leave it, and we tell you so

The price

You hear the price before we start, and it is fixed for what we agreed. No billing by the hour and no budget that creeps up halfway through. If you want to add something along the way, you get a price for it first and decide again.

• A fixed price up front for the agreed scope
• Monthly fees cover hosting, maintenance and improvements
• No additional work without your go-ahead
• Prices exclude VAT

What we do

We build it, put it live and keep it running. We monitor what is in place, adjust when something falters, and keep working on it for as long as you are a client. Throughout, you talk to the people who built it.

What we need from you

Not much, but we do need this: one person who can make decisions, access to the systems it has to work in, and a few hours a week during the build. Without that last one it takes longer, and that delay is not down to us.

Who owns what

Whatever we build specifically for you is yours once it has been paid for. Your data is always yours. What remains ours is what we already had and use for every client: our own building blocks, our way of working and the knowledge behind it. We do not sell these to you as your property, and you do not have to pay for them.

Cancelling

The ConversieBooster can be cancelled monthly; if you choose an annual plan, that year applies. You can stop a project after any step, and you then pay for the work done up to that point. For the phone agent, we restore your number to how it was.

What AI can and cannot do

An agent can get things wrong. We build it to refer someone on rather than make something up, and you can check where an answer came from. But it remains a tool: what is said on behalf of your business remains your responsibility, just as with an employee. That is why we put it live step by step, with you watching along.

Liability

If something goes wrong through our fault, our liability is limited to the amount you paid for that engagement, and for an ongoing service to the fees over the last twelve months. This does not cover indirect loss, such as lost revenue or consequential loss. This limitation does not apply in cases of intent or deliberate recklessness.

If we can't resolve it together

Call or email us first: +31 6 30405085 or info@staibl.nl. In practice, that is enough. If we really cannot resolve it, Dutch law applies and the dispute goes to the District Court of Noord-Holland.