Where you stand before we start

What this covers

These terms apply to everything STAIBL B.V., Wielingenstraat 10A, 1441 ZR Purmerend, KvK 42098238 delivers: the ConversieBooster, the phone agent, the AI partner, platforms and apps, custom work and the Plattegrond. If we agree something else in an order confirmation, that agreement takes precedence.

How an assignment starts

With half an hour on the phone, and that costs nothing. Then comes a plan: what we build, how it fits what you already have, and what it costs. Only once you say yes to that plan does the build start and an invoice go out.

• The first conversation and the plan are free of charge
• You can stop after every step, including after the plan
• If something returns nothing we leave it alone, and we say so

The price

You hear the amount before we start, and that amount is fixed for what was agreed. No billing by the hour and no budget that creeps up halfway. If you want something added along the way, you get a price for it first and you decide again.

• Fixed price up front for the agreed scope
• Monthly costs cover hosting, maintenance and improvements
• Additional work never goes ahead without your yes
• Prices exclude VAT

What we do

Build it, put it live and keep it running. We monitor what is there, step in when something goes wrong, and keep working on it as long as you are a client. You deal with the people who built it.

What we need from you

Not much, but this much: one person who can decide, access to the systems it has to run in, and a couple of hours a week during the build. Without that last one it takes longer, and that delay is not one we can carry.

Who owns it

What we build specifically for you is yours as soon as it is paid for. Your data is always yours. What stays ours is what we already had and use for every client: our own building blocks, our method and the knowledge around it. We do not sell those to you as your property, and you do not pay for them either.

Cancelling

The ConversieBooster can be cancelled monthly; if you choose an annual plan, that year applies. Projects can be stopped after every step, and you pay for what has been done up to then. With the phone agent we put your number back the way it was.

What AI can and cannot do

An agent can get it wrong. We build it so that it would rather pass you on than make something up, and you can check where an answer came from. But it stays a tool: what is said on behalf of your company stays your responsibility, exactly as it would with an employee. That is why we put it live step by step and you look in as we go.

Liability

If something goes wrong through our fault, our liability is limited to the amount you paid for that assignment, and for an ongoing service to the fees over the last twelve months. Indirect damage such as lost revenue or consequential loss is not covered. This limit does not apply in cases of intent or deliberate recklessness.

If you cannot resolve it with us

Call or email first: +31 6 30405085 or info@staibl.nl. In practice that is enough. If we really cannot resolve it, Dutch law applies and it goes to the Noord-Holland district court.